Contact Center (CCaaS)
Contact Center as a Service (CCaaS) handles high-volume customer conversations: skills-based routing, IVR, queue callbacks, outbound dialers, call recording, quality management, workforce management and real-time analytics across voice, chat, email and SMS.
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| Provider | 360 Score | Best for | Starting price | Video | SMS | Contact center | AI | Min seats | Action |
|---|---|---|---|---|---|---|---|---|---|
| RingCentral | 9.2Exceptional | Growing teams that want an all-in-one UCaaS platform | $20/user/mo (annual) source |
✓ | ✓ | ✓ | ✓ | 1 | |
| Nextiva | 9.0Exceptional | Small and mid-size businesses that value support | $15/user/mo (annual) source |
✓ | ✓ | ✓ | ✓ | 1 | |
| Dialpad | 8.9Excellent | Sales and support teams wanting built-in AI | $15/user/mo (annual) source |
✓ | ✓ | ✓ | ✓ | 1 | |
| Zoom Phone | 8.7Excellent | Teams already using Zoom meetings | $10.50/user/mo metered (annual) source |
✓ | ✓ | ✓ | ✓ | 1 | |
| 8x8 | 8.5Excellent | Multi-national companies needing global calling | Quote-based source |
✓ | ✓ | ✓ | ✓ | 1 | |
| Microsoft Teams Phone | 8.5Excellent | Organizations standardized on Microsoft 365 | $10/user/mo + base license source |
✓ | ✗ | ✓ | ✓ | 1 | |
| Vonage Business | 8.4Very good | Businesses wanting flexible APIs plus UCaaS | $17.99/line/mo (annual) source |
✓ | ✓ | ✓ | ✓ | 1 | |
| Aircall | 8.3Very good | Sales and support call teams on a CRM | $30/license/mo (min 3) source |
✗ | ✓ | ✓ | ✓ | 3 | |
| GoTo Connect | 8.2Very good | SMBs wanting phone + meetings + visual call flows | Quote-based source |
✓ | ✓ | ✓ | ✓ | 1 | |
| CloudTalk | 8.1Very good | Outbound sales teams and EU-based call centers | €19/user/mo (annual) source |
✗ | ✓ | ✓ | ✓ | 1 | |
| JustCall | 8.0Very good | SMB sales teams that text and call from a CRM | $29/user/mo (annual, min 2) source |
✗ | ✓ | ✓ | ✓ | 2 |
Prices are public starting prices checked Sep 30, 2026 (annual billing where noted) and exclude taxes/fees. Features vary by plan. Some prices come from third-party pricing guides — verify on the vendor site. Scores are editorial; see methodology.
What to look for
- Omnichannel routing (voice, chat, email, SMS, social)
- IVR builder and callback-in-queue
- Predictive / power dialers for outbound
- Workforce management & forecasting (Erlang)
- Quality management, recording and AI scoring
- Supervisor wallboards and real-time analytics
- CRM integrations (Salesforce, HubSpot, Zendesk)
- PCI-compliant payment handling
Typical pricing
CCaaS seats commonly range from about $30 to $200+ per agent per month depending on channels, AI and WFM. Many enterprise vendors are quote-based.
FAQ
What does contact center cost?
CCaaS seats commonly range from about $30 to $200+ per agent per month depending on channels, AI and WFM. Many enterprise vendors are quote-based.
How do I compare providers fairly?
Compare the all-in monthly total (seats × plan + add-ons + numbers + taxes/fees) for the same feature set, over the same contract length. Our True Cost Calculator helps.
Can I get multiple quotes at once?
Yes. Our free quote service matches your requirements with up to five providers so you can compare offers side by side.